Frequently Asked Questions

You must be at least 18 years of age — or the higher minimum age required by the operator's license jurisdiction — to register and use zh99. This is strictly enforced through KYC identity verification. We do not knowingly permit underage users on the platform and will close any account found to be held by a minor.

No. Each individual is permitted to hold one zh99 account only. Operating multiple accounts — whether under the same name or different names — is a breach of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of balances. If you have lost access to your account, contact Support rather than registering a new one.

Standard KYC documents include a valid Pakistani CNIC (Computerised National Identity Card) or passport, a proof-of-address document (such as a utility bill or bank statement issued within the last three months), and a selfie or liveness check. Payment method verification may also be requested. Always upload documents through zh99's official HTTPS-secured portal — never via WhatsApp, Telegram or email.

Click the "Forgot Password?" link on the zh99 login page and enter the email address associated with your account. You will receive a password reset link by email. If you no longer have access to that email address, contact zh99 Support via live chat and provide your KYC details so the team can verify your identity before resetting access.

zh99 is an English-language platform directed at Pakistani users, including those in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, users are solely responsible for determining whether accessing zh99 is lawful in their specific jurisdiction. zh99 does not claim to be licensed or approved by any Pakistani regulatory authority. This is not legal advice.

Supported deposit methods are listed in the zh99 Cashier within your account dashboard. Familiar payment references for Pakistani users — such as Easypaisa, JazzCash, Raast bank transfers, and transfers via institutions including HBL, UBL, Meezan Bank and Bank Alfalah — may be listed where active. Availability can change. zh99 does not imply that any payment provider endorses gambling activity. Always check the Cashier for current options.

Minimum deposit amounts vary by payment method and are displayed in the zh99 Cashier at the time of transaction, denominated in PKR where that is your account currency. We recommend checking the Cashier before initiating a deposit, as limits are subject to change. Deposits below the stated minimum for a given method will not be processed.

Go to the Cashier section of your zh99 account and select Withdrawal. Your account must be fully KYC-verified before a withdrawal can be processed. Withdrawals can only be made to a verified payment method previously associated with your account. Minimum withdrawal amounts, processing timeframes and any applicable wagering requirements must be satisfied before funds are released.

Withdrawal processing times vary by payment method and are displayed in the zh99 Cashier. Some methods process within hours; others may take one to three business days depending on the payment provider's own processing schedule. Large withdrawals or accounts undergoing additional verification may take longer. zh99 will notify you if your withdrawal requires supplementary review before processing.

zh99 does not typically charge transaction fees for standard deposits and withdrawals. However, your payment provider — whether a mobile wallet or bank — may apply its own service fees or transfer charges independently of zh99. These third-party charges are outside zh99's control. Check with your payment provider for their applicable fee schedule before transacting.

zh99 offers betting markets across a wide range of sports. Cricket is a core offering — covering Pakistan home series, PSL T20, ICC tournaments including the T20 World Cup and Champions Trophy, and bilateral international matches. Other available sports include football (domestic and international), UFC and mixed martial arts, basketball, tennis and esports. Market availability may vary based on your account region settings.

Yes. zh99 offers live in-play betting on cricket matches, including PSL T20 fixtures, ICC tournament games and international bilateral series featuring Pakistan. In-play markets update in real time during the match. Odds are subject to change rapidly, and markets may be temporarily suspended during key moments such as wicket deliveries or DRS reviews. All in-play bets are final once confirmed.

zh99's live casino section includes live dealer versions of popular table games including Live Baccarat, Live Blackjack, Live Roulette and Live Sic Bo, as well as live game show formats. Games are streamed in real time from professional studio environments. Minimum and maximum table bet limits vary by game and are displayed before you join a table.

zh99 features an extensive slots library including classic three-reel slots, five-reel video slots, jackpot slots and megaways titles from leading software providers. Games vary in theme, volatility, minimum bet and RTP (Return to Player) percentage. RTP and volatility information is typically available within each game's information panel. Always play within your budget and use deposit limits to manage spending.

Common reasons for withdrawal delays include: incomplete KYC verification, active bonus wagering requirements not yet fulfilled, discrepancy between the payment method used to deposit and the withdrawal method selected, or an account flagged for routine compliance review. Contact zh99 Support via live chat for a specific status update on your withdrawal request.

zh99 offers a welcome bonus for new registered users. The specific bonus structure — including the deposit match percentage, maximum bonus amount in PKR, qualifying minimum deposit, eligible games, wagering requirements and expiry period — is displayed in full at the point of opt-in on the Promotions page. Read the promotion-specific terms carefully before claiming any bonus to understand the wagering conditions.

A wagering requirement specifies how many times a bonus amount must be wagered before it becomes eligible for withdrawal. For example, a PKR 5,000 bonus with a 30x wagering requirement means you need to place qualifying bets totalling PKR 150,000 before the bonus converts to withdrawable cash. Minimum odds conditions and game contribution rates apply and are stated in the individual promotion terms.

Whether a bonus can be used on sports betting — including cricket — depends on the specific promotion terms. Some zh99 promotions are sports-specific and may allow wagering on cricket markets such as PSL fixtures or ICC tournament matches to count toward wagering requirements. Others may be casino-only. Always check the eligible products and minimum odds conditions listed in each promotion's full terms before opting in.

Bonuses may be voided if: the promotion terms were not met (e.g., the qualifying deposit was below the minimum); the account was found to have multiple registrations; wagering was conducted in a way that constitutes bonus abuse; the bonus expired before wagering requirements were completed; or the account failed KYC verification. For a specific explanation, contact zh99 Support with your account details.

Use a strong, unique password that you do not use on any other site. Enable two-factor authentication if available in your account settings. Never share your login credentials with anyone. Always log out after using a shared or public device. Be alert to phishing attempts — zh99 will never ask for your password via email, SMS or social media. Report any suspected unauthorised access to Support immediately.

zh99 provides deposit limits, loss limits, session time limits, reality check notifications, a cooling-off period and formal self-exclusion. All tools except self-exclusion are accessible directly in your Account Settings. Self-exclusion requests are processed by the Support team and take effect promptly. Limit reductions apply immediately; limit increases are subject to a mandatory cooling-off period to prevent impulsive decisions. Visit our Responsible Gambling page for full details.

Log in to your zh99 account, go to Account Settings, and select the Responsible Gambling section. Choose your preferred exclusion duration — minimum 6 months or permanent — and confirm. Your account will be suspended immediately and promotional communications will be stopped. If you cannot access your account, contact Support via live chat or email at [email protected] (plain text — not a link) to request exclusion directly.

KYC verification on zh99 is conducted through a secure, HTTPS-encrypted portal. CNIC scans and other identity documents are processed solely for age and identity verification purposes and handled in accordance with our Privacy Policy. zh99 will never request CNIC documents, selfies or sensitive personal information via WhatsApp, Telegram, email or any unverified channel. If you receive such a request, treat it as fraudulent and report it to Support.

zh99 Support is available 24 hours a day, 7 days a week. The fastest way to reach us is via live chat within your account dashboard. You can also reach the team by email at [email protected] — note this is a plain text address and not a clickable link. When contacting Support, include your registered username or email and a brief description of your issue to help us respond quickly.